Scoring coverage
84%
731 of 874 calls meeting your rules
Client-ready QA for RingCentral BPOs
Quality your client can audit.
Account for every recording that meets your rules, check AI findings against the exact evidence, and share only results a named manager has approved.
✓Every included call accounted for✓Named human approval✓Privacy protected by default
Quality command center · illustrative
Current review window
Every percentage shows what was counted
Recorded
1,248
Ready to score
874
Scored
731
Needs review
42
Approved
689
Excluded
374
AI matched manager decisions
81%
approved answers
Awaiting judgment
42
AI suggestions only
Conversations to review
Not final until a manager checks the evidence
Agent 018 · RetentionNeeds review12m ago
A clearer way to prove quality
Move from sampled opinions to evidence clients can check.
The advantage is not another model-generated score. It is a clear record of what counted, what the evidence showed, who approved it, and exactly what the client received.
Show what was counted
Recorded, ready to score, scored, reviewed, approved, and excluded counts stay visible so every percentage can be checked.
Keep authority explicit
AI proposes. Managers review evidence, resolve uncertainty, approve the result, and decide what leaves the workspace.
Turn trust into product
Private details start hidden. Activity history, scorecard versions, recipient checks, and automatic deletion are part of the workflow.
Pilot boundary
Validate one client scorecard in 30–45 days
A focused paid pilot for mid-market RingCentral BPOs—without replacing the phone system or pretending AI can approve its own work.
Deliberately not included
- A claim that every recording is scored — only calls that meet your rules are included
- SMS, fax, or voicemail scoring — those channels remain archive-only
- Live assist, whisper, or barge-in
- Automatic coaching or sharing of unapproved AI results
One isolated workspace
A controlled BPO workspace that brings in RingCentral Voice recordings for your operating team.
Calls that meet your rules
Calls long enough for a meaningful review are scored. Short recordings are skipped so they do not inflate the percentage.
Answers tied to evidence
Every important scorecard answer links to the exact words and timestamp used to support it.
Human approval
AI results stay suggestions. A named manager decides what becomes approved, coached, disputed, or shared.
Client-ready packs
Approved evaluations only, with recipient verification and no transcript evidence or coaching in the external pack.
Visible progress
The counts behind scoring, review, processing, deletion, system health, and workspace changes stay easy to check.
Coverage you can defend
Every percentage comes with the count behind it.
You choose when a recording is long enough to score. Talkigent shows how many calls met that rule and how many were scored, so clients can see exactly what the percentage means.
Recordings likely to be scored
This planning estimate shows how many recorded calls are likely to meet your rules and receive a score. It is not a coverage promise.
- Short recordings skipped, not scored
- 240
- Recordings shorter than the minimum are not imported or scored
This estimate scores calls lasting at least 45 seconds. Set the minimum to 0 to include every otherwise-allowed call.
- Talkigent scores a recorded call after it creates a transcript. Saved-only recordings are not summarized, scored, or used for coaching.
- Calls shorter than the workspace minimum (45 seconds by default) are not downloaded or scored. An owner can set the minimum to 0 to prepare every allowed call.
- Coverage means calls scored divided by calls that met your rules. It does not mean every recording was scored.
- The minutes estimate uses the average length of calls long enough to score. It does not average every recording.
- Workspace choices about which people or unassigned calls may be processed can lower the total. This calculator does not include every setting.
- SMS, fax, voicemail, and pager messages are saved for reference. They are not included in this estimate.
Complete workflow
Review, evidence, overview, pack.
Review queue
Product preview| Agent | Campaign | Score | Status |
|---|---|---|---|
| Agent A | Inbound (example) | AI suggestion | Needs review |
| Agent B | Retention (example) | AI suggestion | Parked |
| Agent C | Inbound (example) | AI suggestion | Assigned |
Call evidence
Product preview01:12 · Agent turn
Evidence quote omitted from public materials
01:48 · Customer turn
Verify account
Met
Next step
Needs review
Overview accuracy strip
Product previewScoring coverage
38%
of calls meeting your rules
AI matched manager decisions
81%
of approved answers
Waiting for review
12%
of scored answers
Agent speech identified
0%
speaker identification not enabled
Gated client pack
Product previewVerify your email to open this pack
A one-time link is sent to the named recipient. The report is never public.
Example BPO · Example brand · approved only
Built for high-stakes quality reviews